Returns & Exchanges

FOTILE is dedicated to your satisfaction and offers a 30-day return window for products in original condition to ensure your kitchen experience meets our high standards. Please note that installed appliances may be subject to restocking fees and must be returned in their original packaging.

1

Initiate Your Request

Contact our customer service team via email or our online portal within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.

2

Prepare for Shipping

Carefully pack the appliance in its original box with all manuals, accessories, and protective inserts to prevent damage during transit.

3

Schedule Pickup or Drop-off

Affix the provided shipping label and schedule a pickup with our designated carrier or drop off the package at an authorized logistics center.

4

Inspection and Refund

Once our warehouse team inspects the unit for quality assurance, we will process your refund to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing